Frequently Asked Questions

We offer a comprehensive range of services including security guards, event security, VIP protection, alarm monitoring, CCTV surveillance, rapid response, access control, risk assessments, security consulting, private investigators, K9 units, armed response, mine division security, neighbourhood watch programs, and cash management services.

Yes, all our security personnel undergo rigorous training and are registered with the Private Investigators and Security Guards Registry of Zimbabwe. We provide ongoing training to ensure our guards meet the highest professional standards.

Yes, we provide comprehensive security solutions for residential estates, neighbourhood watch schemes, and individual homes. Our services include guard deployment, alarm monitoring, CCTV installation, and community security programs.

Absolutely. We conduct a thorough risk assessment of your premises and operations, then design a tailored security solution that addresses your specific vulnerabilities and requirements. No two security plans are the same.

Yes, we provide professional event security services for corporate events, concerts, sporting events, weddings, conferences, and public gatherings. Our team manages crowd control, access control, and emergency response for events of all sizes.

Our pricing varies based on the type of service, duration, location, and specific requirements. We provide competitive rates and transparent quotes. Contact us for a personalized quote tailored to your needs.

Yes, we offer preferential pricing for long-term contracts and multi-service packages. We believe in building lasting partnerships with our clients and reward commitment with competitive rates.

No. We believe in complete transparency. All fees and charges are clearly outlined in your service agreement before commencement. There are no hidden costs or surprise charges.

We operate across Zimbabwe with a presence in all major cities and towns including Harare, Bulawayo, Mutare, Gweru, Kwekwe, Masvingo, Kadoma, Chegutu, Chinhoyi, Marondera, and many more. Contact us to confirm coverage in your specific location.

Yes, we serve clients in both urban and rural areas across Zimbabwe. Our mobile response teams and guard deployment cover a wide geographic area, including mining operations and agricultural estates in remote locations.

Currently, our operations are focused within Zimbabwe. For security needs in other countries, we can recommend trusted partner organizations in the SADC region.

Our rapid response teams are strategically positioned and typically respond within 10-15 minutes in urban areas. Response times may vary depending on location, traffic conditions, and the nature of the incident.

Upon receiving an alert, our control room dispatches the nearest response unit. The team assesses the situation, secures the premises, liaises with law enforcement if needed, and provides a detailed incident report to the client.

Yes, our rapid response and alarm monitoring services operate 24 hours a day, 7 days a week, 365 days a year. Our control room is always staffed and response teams are on standby at all times.

We install high-definition IP CCTV systems with remote viewing capabilities, night vision, motion detection, and AI-powered analytics. Our systems can be accessed via smartphone, tablet, or computer from anywhere in the world.

Yes, all our CCTV systems come with remote viewing capabilities. You can monitor your premises in real-time through our secure mobile app or web portal from any internet-connected device.

We use industry-leading alarm systems with multiple detection technologies including passive infrared sensors, door/window contacts, glass break detectors, and motion sensors. All systems are connected to our 24/7 monitoring control room.

Our standard minimum contract period is 12 months, although we offer flexible terms depending on the service type and client requirements. Short-term and project-based contracts are also available for specific needs such as event security.

Early termination is subject to the terms outlined in your service agreement. We typically require a notice period of 30 to 90 days. Please refer to your contract for specific cancellation terms and any applicable fees.

Our service agreements detail the scope of services, deployment schedule, pricing, payment terms, duration, termination conditions, liability provisions, and confidentiality clauses. Each agreement is tailored to the specific services being provided.